Implementation Consultant

About us

Hero Teams is a dynamic, innovative company that has been at the forefront of the software industry for over 14 years. We're headquartered in Australia and work with a wide range of medium to large software companies, helping them achieve their goals and stay ahead of the curve.

At Hero, we pride ourselves on fostering a positive, energetic work environment where everyone can thrive. Growth, sustainability, security, and quality are all key to our company mission that guides everything we do. But we don't just talk the talk -we walk the walk with transparency in all of our interactions with clients and team members. We believe in empowering our team members by giving them the trust, training, and support they need to deliver top-notch code, products, and services to our clients.

Think long-term software and product development, not chopping and changing projects under pressure.You’re not building a website or application and then moving on to the next client, you’re becoming embedded in the software team long-term.

‍About the role

Location: Manila, Philippines or Remote (Philippines)
Employment Type: Full-time

The Implementation Consultant is expected to make contributions to the Talent Management System development and deployment effort of the Company, and to engage in activities to develop their professional skills and capability within the HR & Payroll industry. Client engagement and implementation occurs remotely, and whilst it is imperative that you have client facing experience, you need to be comfortable engaging and operating remotely. As an Implementation Consultant you will have the ability in recognising the involvement across the business.

Key to this role is an awareness of data privacy and security as you will be dealing with sensitive data in accordance with Hero Teams’ security policies and practices.

Key Responsibilities:

‍
The core role of the Implementation Consultant - HR includes but not limited to:

• In-depth knowledge of the systems
• Configuration of the solution in accordance with client specifications, and in line with timelines, standards and procedures
• Manage client projects, including the development, configuration, client liaising and stakeholder management, in a way that meets client deadlines
• Engage in research activity associated with the design and development of online learning solutions, including the identification of potential enhancements to functionality and capability
• Ensuring the quality production and output of our HR & Payroll solutions in adherence to all published quality control standards and procedures
• Maintaining all records associated with the design, development and implementation of the solutions
• Establish and maintain long term relationships with clients contacts
• Documenting, and maintaining the currency of the documentation of the capabilities of the solution, both for internal and external use
• Systems-related troubleshooting for both internal and external stakeholders
• Logging and maintaining records of all system-relating troubleshooting (technical queries, user errors)
• Escalating technical issues where appropriate (system bugs, application enhancements), and assisting in their prompt resolution
• Participating in and delivering outcomes for other projects as may from time to time be assigned.
• Ensure compliance with Hero Teams information security privacy policies and procedures

Key Skills:

• Strong background within a similar role (e.g. consulting experience within a talent management environment)
• Strong understanding of technical concepts
• Strong understanding of HR and Talent Management processes
• Exceptional multi-tasker who is comfortable working across multiple projects at once
• Demonstrated Project Management skills
• High attention to detail
• Exceptional communication skills, both written and verbal
• Undergraduate qualification is preferred

Perks and Benefits:‍

• 13th month pay guarantee (paid every December)
• 15 days annual paid vacation leaves (accrual)
• 10 days annual paid sick leaves (accrual)
• 10 Filipino Public Holidays (accrual, if you had to work you can use it later on!)
• HMO provided for you and 1 dependent
• Php 2,000/month rice/travel allowance (for roles that are hybrid)
• Monthly Team Lunch (meals delivered to your home or in office where your role is hybrid)
• Yearly all hands in person get together
• Quarterly meet ups

Ready to apply?

If you share our values and enthusiasm for empowering the world, we’d love to review your application! We promise we do take the time and care to review every application we receive.